We're Waiting to Welcome to You

Finalist in Dementia Care Awards 2026

We are delighted to announce that our Well-Being Co-Ordinator and Activities Lead, Charmaine has been shortlisted for best activity co-ordinator at this year's Dementia Care Awards!  The Activity Co-Ordinator Award recognises activity leaders who make a meaningful difference to the lives of people living with dementia through innovation, creativity, compassion, and person-centred care. It celebrates those who go above and beyond to create engaging experiences and enhance wellbeing for individuals affected by dementia.

 

We are incredibly proud of her dedication, passion, and the positive impact she continues to make every day with team as our Well-Being Co-Ordinator and Activities Lead, supporting our residents and their families at Palm Court. Well done Charmaine!

Learn more about our Activities

Palm Court Quality Promise

Palm Court promises the care your loved one receives will be delivered with Honesty, Integrity and Courtesy with the mission of enhancing their quality of life in a safe, caring and loving environment. 
Our Promise to You

Philosophy of Care

No yesterday. No tomorrow. Only today. People with dementia live in the moment. Palm Court is a place where personhood is celebrated and respected, promoting independence and individuality. Through knowing each of our residents' preferences and passions, we are able to enhance the quality of daily experiences and the quality of person-centred care.
Read More...

"Those who look outside dream, those who look inside awaken" ~ Carl Jung

                      Cognitive Stimulation & Person-Centred Care

                                                        Join our Well-Being Community
                                    We want to share this experience with you 

Why people believe in us


Thanks for the recommendations but Palm Court stood out the best!


They have the most amazing sensory room, beautiful gardens, and they just seem to be more dementia friendly I felt.


We just picked up on a really nice vibe about the place and I think dad would be very happy there...

Feedback to East Sussex County Council (ESCC) from relatives looking for a Care Home

16 July 2026

Since Mum was transferred to Palm Court, she has gain from strength to strength healthwise, she is eating well and enjoying her food.

She is happy and content with the love and care she receives from the nursing home team.

I am delighted at the change in Mum - her skin is glowing and it's lovely to see her hair brushed neat and tidy.


Mum loves her room, it's quiet and peaceful. She has a lovely view of the beautiful gardens and really enjoy talking with staff.


Thank you Palm Court for giving Muma better quality of life. I am so grateful.

Catherine, Daughter of Resident

06 July 2026


I am quite happy here at Palm Court Nursing Home in Eastbourne.

The food is adequate, no problem taste quite good.

Comfortable dinning area. Room is pleasant, and bathroom is fine.


I am happy living here. The staff are kind, and always very helpful.

The home is clean, comfortable, and well looked after. I feel safe, respected and well cared for.


Nothing is too much trouble for the staff, and they make this feel like a real home. I would happily recommend this care home to others.

HB, Resident

04 June 2026


"If there is any change at all to mums health/wellbeing the nurse never fails to inform us and query with us if a problem arises.


Although given the choice mum would rather be at home she seems to have accepted being at Palm Court, and we as a family are relieved she is in a safe environment, which is clean, bright, albeit a basic room but adequate.


Thanks to all the staff for their dedication and hard work, it is very much appreciated. .

Val, Daughter of Resident

October 2025

What CQC say about us

Needs are understood and met
“Staff demonstrated a good knowledge about individual people and the risks associated with their care.” - pg9 

“Visitors told us, ‘Good number of staff, always staff around to help and they pop in all the time to check all is ok.’” - pg12 


Strong, Visible and Responsive Leadership
“There were regular opportunities for staff and management to discuss incidents or areas for improvement.” - pg2 


“Staff felt the management team were open and approachable.” - pg41


CQC Inspection Report 
Published 20 January 2026
Effective Governance Systems 
“The Provider and Manager had re‑introduced quality assurance systems to ensure any improvements required were identified, monitored and actioned.” - pg2

“The Manager undertook Root Cause Analysis (RCA) of incidents and accidents.” - pg5 

Our CQC Rating

CQC Rating Poster

Dementia Friends

Palm Court is a Dementia Friend of the Alzheimer's Society where staff attended a session to help raise awareness about living with dementia and how to support relatives.

IPC Annual Statement 

As a requirement of the Health and Social Care Act 2008 Code of Practice in the prevention and control of infections and related guidance, it is required that an annual statement be produced regarding compliance with good practice on infection prevention and control. You can read our IPC Annual Statement below. 
IPC Annual Statement